Cn you help me , I have recently had laid a very expensive black granite tile. When the floor was laid it ws evident that the tiles were all very differnet colours ranging from glassy deep black to a grey-black with an almost matt appearance, Also some of the tiles had a stain. The supplyer states that the colour varition is normal in black granite and is refusing to replace. Can you tell me if variatin as I describe and the staining is considered normal- I am taking this matter to consumer rigths but would value your views

 

Dear Margaret:

 

“ The supplyer states that the colour varition is normal in black granite and is refusing to replace. ”

 

What a shocker!... L

 

“ Can you tell me if variatin as I describe and the staining is considered normal ”

 

If your description is accurate, it is not normal at all – not even a tiny bit: a black “granite” tile floor should be as uniform as they come.

 

“ I am taking this matter to consumer rigths ”

 

What country are you sending your query from?

Could you tell me a bit more about this “consumer rights” of yours?

I don't know the law of your land, but a written document is hardly a proof in all the courtrooms across the planet I know of. You will most likely need an expert on your side, and if you live in a country where we have connections (as marblecleaning.org) we may be able to assist you.

 

May I ask you now to please read and e-sign our Statement of Purpose at: http://www.marblecleaning.org/purpose.htm?

Ciao and good luck,

Mauri z io Bertoli

 

www.marblecleaning.org – The Only Consumers' Portal to the Stone Industry Establishment!