Dear Jennifer:
I already answered your query on the findstone.com forum. (
http://forums.findstone.com/forum_posts.asp?TID=2042)
Do this: spill some vinegar on your countertop and let it sit there for a couple of minutes. Wipe if dry. If you will see a lighter discoloration, it's either the sealer or the stone was maliciously doctored. (Pay a visit at:
http://www.doctoredstone.org and read all about that “marvelous” practice. There's the Chapter of my book that makes reference to that particular subject in its entirety, with pictures and all. One of the pictures is Black Galaxy.)
But, like I said in the forum, have those geniuses that applied an impregnator to norite thinking that's granite come out and remove the possible residue that it may be left behind. And let's hope that it was just that.
Send a picture or two if you could, and keep me posted. You came to the right place, and we will take care of your problem – it's a promise. But only if you're willing to fight to the bitter end.
If not, pardon me for being blunt, do not waste our time.
Where do you live?
Needless to say, if marblecleaning.org could have its ways, situations like this one would not exist. But we can't do anything by ourselves. We need the support of the consumers to succeed. On that spirit…
May I ask you now to please read and e-sign our Statement of Purpose at:
http://www.marblecleaning.org/purpose.htm?
Ciao and good luck,
Mauri
Article ID: 1606
Created On: Tue, Aug 5, 2008 at 9:18 AM
Last Updated On: Tue, Aug 5, 2008 at 12:00 AM
Authored by: Maurizio Bertoli [mail@mbstone.com]
Online URL: https://marblecleaning.org/knowledgebase/article.php?id=1606