Dear Tara:
Let's start by saying that the only black mercantile granite that has the legal right to be called “Black Absolute” is the one coming from
There used to be three possibilities to explain the problems that you are experiencing, which are here listed in order of probability (the first being the most probable):
In the last couple of years there's been a change in the scenario above. Another possibility has entered the scene:
4.
Certain manufacturers apply some sort of protective wax to the slabs. It is not actual “doctoring,” since there's no alteration to the color of the stone, but
the result is the same as if the slab had been “doctored” with the “shoe-shine.”
Finally, case 3 above is not as rare as it used to be anymore. At least a couple of “Black Absolute Granites” allegedly from
Having said all that, the remedy to the points 1, 2 and 4 is to remove whatever it is that's sitting on the stone surface, by either stripping it chemically by soaking it with Methylene Chloride, or mechanically, by rubbing on the stone surface a polishing compound for marble (NOT for granite!) with a little bit of water.
Case 3 is terminal. Keep in mind, however, that in case 2 you would end up with gray “granite” instead of black, which of course you should not accept.
No matter what, your fabricator is fully responsible. Call them back and thank them very much for the information they gave you about the factory having allegedly sealed a stone that doesn't need to be sealed. After that, you “cordially” invite them to solve the problem – which may include the replacement of the countertop – or they will have their sorry butt dragged in a court of law on consumer fraud charges. Marblecleaning.org will help you all the way and you will win!
All things considered, black granite – which should be considered among the most enjoyable materials as a kitchen countertop – has made it out my own list of recommended stones.
Until the industry will not straighten its act up by becoming serious about the classification of all the different “granites” on the marketplace and dictate strict rules and guidelines about their characteristics and implied guarantees to the consumers, my position is going to be that from now on.
You can help! Actually, as a consumer-to-be of stone you're the best qualified to make things happen! Will you now please read and sign our Statement of Purpose by logging on at:
http://www.marblecleaning.org/purpose.htm? By spreading the word about this valuable site among your friend & family and the stone trades' people you've been dealing you will be rendering everybody a valuable service!
Thank you.
Ciao and good luck,
Mauri
Article ID: 165
Created On: Sat, Jul 7, 2007 at 11:25 AM
Last Updated On: Sat, Jul 7, 2007 at 12:00 AM
Authored by: Maurizio Bertoli [mail@mbstone.com]
Online URL: https://marblecleaning.org/knowledgebase/article.php?id=165