Dear Alison:
You came to the right place.
Before you put a
What you have to do is to send them a certified letter stating that your black “granite” does not behave and perform as black “granite” should (and there you will explain the etching and all that) and that you want it replaced.
If they will not satisfy your demand, avoid direct confrontation. Ignore any excuse that they will try to give you and just file with the local Better Business Bureau stating your
If even this will not obtain any result, stand your ground and do not accept any compromise. At this point you will have your attorney write them a “nice” letter indicating in no uncertain terms that you will press charges against them on consumer fraud with the local D.A. office. Marblecleaning.org will always be available at assisting both your attorney and the D.A.
I don't think that if it reaches this point they will keep ignoring you any longer; but if they will, you know what to do.
The policy of marblecleaning.org is to not let the crook get away with stuff like that. This is not only for you, but for the thousands and thousands of consumers like you that will keep to be taken the way you've been taken.
So, please, don't think just your own little back-yard: think also the thousands and thousands fellow consumers like you. Only if something gets seriously done these shameful practices will stand a chance to be eradicated.
We volunteer our time and we have no hidden agenda. We only try to improve the stone industry and make it as serious and credible as it deserves to be; but we need consumers like you to take action and that will not compromise. Compromising is what the crook count on all the time to keep doing what they do.
May I ask you now to please read and e-sign our Statement of Purpose at:
http://www.marblecleaning.org/purpose.htm?
Ciao and good luck,
Mauri
Article ID: 998
Created On: Sat, Jan 5, 2008 at 4:54 PM
Last Updated On: Sat, Jan 5, 2008 at 12:00 AM
Authored by: Maurizio Bertoli [mail@mbstone.com]
Online URL: https://marblecleaning.org/knowledgebase/article.php?id=998