Giallo Ornamental - water absorption? sealed?

Hello, I just had Giallo ornamental installed in my kitchen. I am concerned because as soon as the counter comes into contact with water (it just needs seconds), it immediately changes to a darker colour. Luckily, it does quickly return to the natural colour. The company advised me that they did seal the stone? Is this possible since the stone is obviously aborbing water? Is this normal? Has my counter really been sealed properly or should I be complaining to the company? If it HAS been sealed properly, is there anything I can do to prevent the instant/temporary water absorption? I am completely freaked out that if something dark drops on it, it will permanently absort that. What should I use? THANKS!

 

Dear Gail:

In the Helpful Hints section of our website at: http://www.marblecleaning.org/helpful-hints.htm you will find a free article about a good sealing job. Read it and you will know the facts and what to do.

But remember: The issue of what you'll be doing day in and day out to your stone is – as it should be intuitive – vastly more important than its sealing (if and when possible and/or advisable) and it's all too often neglected. As you can tell by reading many of this site's postings, you're not likely to get good information about routine care from your dealer or installer. Don't become another statistic! By logging into the Helpful Hints section of our website at: http://www.marblecleaning.org/helpful-hints.htm , you will be able to get the short version of our maintenance guidelines at no charge. The full version of it – a 7-page document considered by many as an industry benchmark – is available in pay-per-download format in our Educational Literature section at: http://www.marblecleaning.org/literature.htm .  

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Ciao and good luck,

Mauri z io Bertoli

 

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